Every
Diamond
Watch
Ring
Moment
Tells a Story
Every jewel tells your story. From sparkling custom-made jewelry to statement watches, our pieces aren’t just accessories — they’re memories, milestones, and heirlooms crafted to last forever.



Every
Diamond
Watch
Ring
Moment
Tells a Story
Every jewel tells your story. From sparkling custom-made jewelry to statement watches, our pieces aren’t just accessories — they’re memories, milestones, and heirlooms crafted to last forever.
Free Delivery
Fast Shipping

Customer
Alonzo was really easy to work with. Was able to do everything from my phone for a custom engagement ring that came out perfect. Pricing was amazing compared to other jewelry stores. I will definitely be coming back and soon!

Customer
Alonso was communicative, professional and great to do business with. The ring was exactly as described.

Customer
FAQ's
Financing & Payment
We accept a wide range of payment options including major credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay.
If we’re unable to verify a transaction through our standard security measures, we may ask for an alternative payment method.
You can pay using major credit/debit cards, Apple Pay, cryptocurrency, cashier’s checks, PayPal, and wire transfers.
Please note: Cash payments are only accepted for purchases under $10,000.
As with online orders, we reserve the right to request a different payment method if verification cannot be completed through our normal process.
- Choose between four biweekly interest-free payments or longer monthly installment plans (interest rates vary)
- Available for purchase amounts ranging from $50 to $30,000
- Only available to qualified U.S. residents
- A non-refundable deposit of 30% is required to initiate production or sourcing.
- The remaining balance is due upon item completion and pick-up.
- Items must be collected within 90 days of purchase; unclaimed items will be restocked and the deposit forfeited.
Lifetime Warranty
At The Wrist Lounge, we stand behind the quality and craftsmanship of every engagement ring we offer. To ensure your peace of mind, we proudly provide a complimentary lifetime warranty on all engagement rings purchased through us.
If we’re unable to verify a transaction through our standard security measures, we may ask for an alternative payment method.
What's Included:
Free lifetime resizing
One size up or down from the original size (excludes eternity-style rings*)
Lifetime side-stone replacement
Covers lost stones up to 0.25 carats within the setting. Once the 0.25 carats have been replaced, any replacement beyond that may incur a service fee if lost during the item's lifetime.
Lifetime repair for normal wear and tear
Includes tightening/rebuilding prongs and reshaping bands.
(Excludes full remakes due to major damage or distortion)
What's Not Covered
- Lost or broken center stones
- Lost or stolen jewelry
- Any work or repairs done outside of The Wrist Lounge (this voids the warranty)
At The Wrist Lounge, we are committed to delivering exceptional quality in every piece of fine jewelry — including custom designs. That’s why we offer a complimentary lifetime warranty on all fine jewelry purchased from us.
What the Warranty Covers:
Lifetime stone replacement
Covers lost stones up to 0.20 carats in size
Repairs for normal wear and tear
Includes clasp repairs, chain soldering, and reshaping of bands
(Excludes remakes for items that are severely damaged or require a complete rebuild or replacement)
What’s Not Covered:
- Lost or stolen jewelry
- Stones larger than 0.20 carats
- Damage beyond standard wear and tear that requires a full remake
- Any work performed by jewelers outside of The Wrist Lounge — this will void the warranty
We’re happy to offer a 2-year limited watch warranty for pre-owned watches that includes:
- Light Polishing- typically removes light scratches.
- Light Servicing-movement issues, dial issues, broken crystal, factory link additions
We stand behind the integrity of our craftsmanship and do everything we can to ensure your jewelry arrives in perfect condition.
If your item arrives with a manufacturing defect and was purchased online, please contact us here (send them to contact us) so we can make it right.
*Note: Eternity rings (with stones set all the way around the band) cannot be resized.
If your ring needs repair, please reach out to a The Wrist Lounge representative for assistance at sales@thewristlounge.com
If you want to ship your item to us:
- Securely package your item
- Use insured UPS or FedEx shipping with signature confirmation
- You'll cover the cost of shipping to us
- We'll cover the return shipping once your repair is complete.
Return and Exchange Policy
At The Wrist Lounge, we strive to ensure every piece you purchase is crafted with care and meets your expectations. Please review our policies below regarding returns, exchanges, upgrades, and price matching.
- A 30% non-refundable deposit is required on all natural diamond engagement ring orders.
- Completed orders must be picked up within 30 days. After that period, the item will be restocked and the deposit forfeited.
- Returns made within 30 days of receiving the item will incur a 50% restocking fee.
- After 30 days, returns are no longer accepted and the ring may only be evaluated at fair market value.
- Natural diamond rings are eligible for upgrades—details are below.
- A 20% non-refundable deposit is required on all lab-grown diamond engagement rings.
- Orders not picked up within 30 days of completion will be restocked, and the deposit will be forfeited.
- Returns within 30 days are accepted for store credit only, and are subject to a 50% restocking fee.
- No returns or exchanges will be accepted after the 30-day window.
Looking to upgrade your center stone? Here’s how our upgrade program works:
- Available only for natural diamond engagement rings purchased from The Wrist Lounge.
- The new diamond must be at least twice the value of the original to qualify.
- You’ll receive 80% credit for the original diamond toward your upgrade.
- Diamonds with damage may be disqualified from the upgrade program.
- If the original setting can accommodate the new diamond and is in reusable condition, we’ll set the new stone in it.
- If the setting cannot be reused, you may keep it or request a fair market value estimate.
- The original diamond grading report must be returned in reusable condition. Fees may apply for missing or damaged reports.
- Full-price fine jewelry is eligible for a full refund or exchange within 5 days of delivery.
- Returns between 5–90 days will incur a 50% restocking fee and will be refunded as store credit.
- Sale, markdown, or Pre-Loved Designer Jewelry items are final sale—no returns, exchanges, or refunds.
- Shipping and package protection fees are non-refundable.
- Altered items (including engraved pieces) are not eligible for exchange.
- All returns must include original packaging and be in original condition.
- Customers are responsible for all return shipping costs.
- All custom jewelry orders require a 30% non-refundable deposit.
- Orders not collected within 30 days of completion will be restocked and the deposit forfeited.
- Custom pieces—including name necklaces, engraved items, and any adjusted designs—are considered final sale and not eligible for return or exchange.
- All watch orders require a 30% non-refundable deposit.
- All watch sales are final — no returns, exchanges, or refunds will be accepted.
*Do not ship any item back to us without prior authorization.
We are not responsible for any lost or stolen packages during transit.
If the price of an item purchased from The Wrist Lounge drops within 7 days of your order, we’ll offer store credit for the difference.
- Requests must be made while the sale is still active.
- If your original purchase included a discount, additional discounts cannot be applied.
- To request a price match, please contact us.
If you find an identical or comparable item at a lower price from another retailer, contact us to review the details. We’ll evaluate the request and let you know if it qualifies for a price match.
The Wrist Lounge reserves the right to modify this Return, Exchange, and Price Match Policy at any time without prior notice.
He communicated very well with me during the design process, and got the ring to me in less than a week! Would definitely recommend to anyone looking for a beautiful engagement ring!!