At The Wrist Lounge, we strive to ensure every piece you purchase is crafted with care and meets your expectations. Please review our policies below regarding returns, exchanges, upgrades, and price matching.

• A 30% non-refundable deposit is required on all natural diamond engagement ring orders.
• Completed orders must be picked up within 30 days. After that period, the item will be restocked and the deposit forfeited.
• Returns made within 30 days of receiving the item will incur a 50% restocking fee.
• After 30 days, returns are no longer accepted and the ring may only be evaluated at fair market value.
• Natural diamond rings are eligible for upgrades—details are below.

• A 20% non-refundable deposit is required on all lab-grown diamond engagement rings.
• Orders not picked up within 30 days of completion will be restocked, and the deposit will be forfeited.
• Returns within 30 days are accepted for store credit only, and are subject to a 50% restocking fee.
• No returns or exchanges will be accepted after the 30-day window.

Looking to upgrade your center stone? Here’s how our upgrade program works:

• Available only for natural diamond engagement rings purchased from The Wrist Lounge.
• The new diamond must be at least twice the value of the original to qualify.
• You’ll receive 80% credit for the original diamond toward your upgrade.
• Diamonds with damage may be disqualified from the upgrade program.
• If the original setting can accommodate the new diamond and is in reusable condition, we’ll set the new stone in it.
• If the setting cannot be reused, you may keep it or request a fair market value estimate.
• The original diamond grading report must be returned in reusable condition. Fees may apply for missing or damaged reports.

• Full-price fine jewelry is eligible for a full refund or exchange within 5 days of delivery.
• Returns between 5–90 days will incur a 50% restocking fee and will be refunded as store credit.
• Sale, markdown, or Pre-Loved Designer Jewelry items are final sale—no returns, exchanges, or refunds.
• Shipping and package protection fees are non-refundable.
• Altered items (including engraved pieces) are not eligible for exchange.
• All returns must include original packaging and be in original condition.
• Customers are responsible for all return shipping costs.

• All custom jewelry orders require a 30% non-refundable deposit.
• Orders not collected within 30 days of completion will be restocked and the deposit forfeited.
• Custom pieces—including name necklaces, engraved items, and any adjusted designs—are considered final sale and not eligible for return or exchange.

• All watch orders require a 30% non-refundable deposit.
• All watch sales are final — no returns, exchanges, or refunds will be accepted.

*Do not ship any item back to us without prior authorization.
We are not responsible for any lost or stolen packages during transit.

If the price of an item purchased from The Wrist Lounge drops within 7 days of your order, we’ll offer store credit for the difference.

• Requests must be made while the sale is still active.
• If your original purchase included a discount, additional discounts cannot be applied.
• To request a price match, please contact us.

If you find an identical or comparable item at a lower price from another retailer, contact us to review the details. We’ll evaluate the request and let you know if it qualifies for a price match.

The Wrist Lounge reserves the right to modify this Return, Exchange, and Price Match Policy at any time without prior notice.